Useful Information

The Department of Health & Ageing website provides a wealth of information relating to Aged Care.

5 Steps To Entry into Residential Aged Care

A booklet has been published to help you, your carer, your family or friends to understand what residential aged care is, why you might want or need it and how to go about arranging it. The Information Booklet 5 Steps to Entry into Residential Aged Care is available for download in PDF format from their website. It includes a checklist for you to use when visiting a home.

The Five Steps:
1. Assessing your eligibility (ACAT assessment)
2. Finding a home
3. Working out the cost
4. Applying
5. Moving and settling in

Fees and Charges
Aged care fees are indexed twice per year on 20 March and 20 September, in line with increases in the age pension. Information on current fees for residential aged care can be obtained by calling the aged care information line on 1800 500 853 or the Department of Health & Ageing website.

Handy Contact Numbers
Aged Care Information Line   1800 500 853
Department of Veterans’ Affairs (Metro)   133 254
Department of Veterans’ Affairs (Country)   1800 555 254
Centrelink (Retirements)   132 300
Commonwealth Respite and Carelink Centres   1800 052 222
Emergency Respite support after hours   1800 059 059
Aged Care Standards and Accreditation Agency   1800 288 025
National Dementia Helpline   1800 100 500
National Continence Helpline   1800 330 066
Public Advocate of the ACT   02 6207 0707
Public Trustee for the ACT   02 6207 9800